Patent US10909990

Methods and systems for speech signal processing
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US10909990

1. A system configured to enable a user to obtain information related to a medical protocol using an audible query, comprising: (17) (2)

a network interface;

at least one processing device operable to: generate a profile for a user using user data indicating: how much information the user wants regarding medical treatments associated with the user, and

access a medical care record associated with the user, the medical care record comprising a first medical protocol including patient care instructions, the patient care instructions including: a first patient care instruction associated with a first time period, and

a second patient care instruction associated with a second time period;

generate a first personalized interaction model using: the user profile, and

the user medical care record comprising a first medical protocol including patient care instructions;

update the first personalized interaction model at least partly in response to a detection of a new medical care record or a modification of the first medical care record;

receive over a network using the network interface digitized audio data comprising a user query from a user, the digitized audio data streamed in real time from a user device;

receive over the network using the network interface an identifier associated with the digitized audio data;

utilize the identifier associated with the digitized audio data to access the first personalized interaction model generated using the user profile and the user medical care record;

use a natural language processing engine to: translate the digitized audio data to text;

identify, from the translated digitized audio data, a user intent associated with the query, wherein identification of the user intent associated with the query comprises determining what computerized service the query corresponds to;

identify, from the translated digitized audio data, a variable associated with the user intent;

access from computer readable memory the first medical protocol;

access, using a computer resource, a current date and time;

identify one or more patient care instructions included in the first medical protocol associated with a specified date range and/or time period, that corresponds to the current date and/or time;

utilize: the first personalized interaction model,

the first medical protocol,

the current date and/or time,

the identified one or more patient care instructions,

the variable associated with the user intent, and

the computerized service identified using the user intent, to generate a response to the user query; and

enable the response to the user query to be transmitted to and audibly reproduced by the user device.

2. The system as defined in claim 1, wherein the user device comprises: (0) (7)

at least a first microphone;

an analog-to-digital converter operatively coupled to the first microphone;

at least a first speaker transducer;

a digital-to-analog converter operatively coupled to the first speaker transducer;

a wireless interface;

a visual interface; and

a digital media processor operatively coupled to the analog-to-digital converter, the digital-to-analog converter, the wireless interface, and the visual interface.

3. The system as defined in claim 1, wherein the at least one processor is further operable to: (0) (5)

generate the user profile based at least in part on data provided by the user via an electronic form;

use the generated user profile to generate the first personalized interaction model;

monitor interactions of the user with the system;

use the monitored interactions of the user with the system to update the first personalized interaction model; and

interact with the user using the updated first personalized interaction model.

4. The system as defined in claim 1, wherein the at least one processor is further operable to: (0) (2)

5. The system as defined in claim 1, wherein the computerized service is hosted by a third party system, the at least one processor is further operable to: (0) (5)

identify an identifier associated with the computerized service;

pass the computerized service identifier to the third party system;

pass at least a portion of the user query in association with the computerized service identifier to the third party system; and

receive data generated by the computerized service from the third party system,

wherein the generated response to the user query comprises the received data generated by the computerized service.

6. The system as defined in claim 1, wherein the at least one processor is further operable to: (0) (1)

7. The system as defined in claim 1, wherein the at least one processor is further operable to: (0) (1)

8. The system as defined in claim 1, wherein the at least one processor is further operable to: (0) (2)

9. The system as defined in claim 1, wherein the at least one processor is further operable to: (0) (3)

10. The system as defined in claim 1, wherein the at least one processor is further operable to: (0) (5)

determine that an additional communication from the user is needed to generate a response to the user query;

based on the determination that an additional communication from the user is needed to generate a response to the user query, generate a query requesting the additional user communication;

cause the generated response to be audibly reproduced by the user device; and

receive from the user device the additional communication from the user,

wherein the response to the user query is generated using the communication from the user.

11. The system as defined in claim 1, wherein the variable is associated with a medicines prescribed for the user. (0)

12. The system as defined in claim 1, wherein the at least one processor is further operable to: (0) (3)

13. The system as defined in claim 1, wherein the at least one processor is further operable to: (0) (2)

14. The system as defined in claim 1, wherein the first personalized interaction model indicates how the user is to be addressed. (0)

15. The system as defined in claim 1, wherein the first personalized interaction model indicates what type of ancillary content is be provided to the user in addition to the response to the user query. (0)

16. The system as defined in claim 1, wherein the first one or more patient care instructions comprise a proscribed activity associated with a specified time period. (0)

17. The system as defined in claim 1, wherein the at least one processor is further operable to authenticate the user by generating a voiceprint from the digitized audio data and comparing the generated voiceprint with a first voiceprint stored in memory, and authenticating the user at least partly in response to determining that the generated voice print corresponds to the first voiceprint. (0)

18. The system as defined in claim 1, wherein the at least one processor is further operable to: (0) (2)

19. A computerized method, the method comprising: (11) (13)

generating a profile for a user using user data indicating: how much medical information the user wants regarding medical issues associated with the user;

accessing a medical care record associated with the user, the medical care record comprising a first medical protocol including patient care instructions, the patient care instructions including: a first patient care instruction associated with a first time period, and

generating a first personalized interaction model using: the user profile, and

the user medical care record comprising a first medical protocol including patient care instructions;

receiving over a network using a network interface digitized audio data comprising a user communication from a user, the digitized audio data received in real time from a user device;

receiving over the network using the network interface data identifying the user;

utilizing the data identifying the user to access the first personalized interaction model generated using the user profile and the user medical care record;

using a natural language processing engine to: translate the digitized audio data to text;

identify a user intent associated with the user communication;

identify a variable associated with the user intent;

identifying, using the user intent identified using the natural language processing engine, what computerized service to invoke;

accessing from computer readable memory the first medical protocol associated with the user;

accessing, using a computer resource, a current date and time;

parsing the first protocol to identify one or more patient care instructions included identified in the first medical protocol associated with a specified date range and/or time period, that corresponds to the current date and/or time;

utilizing: the first personalized interaction model,

the first medical protocol,

the identified one or more patient care instructions,

the variable associated with the user intent, and

the computerized service identified using the user intent, to generate a response to the user communication; and

causing the response to the user communication to be transmitted to and audibly reproduced by the user device.

20. The method as defined in claim 19, wherein the user device comprises: (0) (7)

at least a first microphone;

an analog-to-digital converter operatively coupled to the first microphone;

at least a first speaker transducer;

a digital-to-analog converter operatively coupled to the first speaker transducer;

a wireless interface;

a visual interface; and

a digital media processor operatively coupled to the analog-to-digital converter, the digital-to-analog converter, the wireless interface, and the visual interface.

21. The method as defined in claim 19, the method further comprising: (0) (8)

generating the user profile based at least in part on data provided by the user via an electronic form;

using the generated user profile to generate the first personalized interaction model;

monitoring interactions of the user with the first personalized interaction model;

detecting a new medical care record or a modification of the first medical care record;

updating the first personalized interaction model using:

the monitored interactions of the user with the first personalized interaction model, and/or

using the new medical care record or the modification of the first medical care record;

interacting with the user using the updated first personalized interaction model.

22. The method as defined in claim 19, the method further comprising: (0) (2)

23. The method as defined in claim 19, the method further comprising: (0) (5)

identifying an identifier associated with the computerized service;

passing the computerized service identifier to a third party system;

passing at least a portion of the user communication in association with the computerized service identifier; and

receiving data from the third party system generated by the computerized service,

wherein the generated response to the user communication comprises the received data generated by the computerized service.

24. The method as defined in claim 19, the method further comprising: (0) (1)

25. The method as defined in claim 19, the method further comprising: (0) (1)

26. The method as defined in claim 19, the method further comprising: (0) (3)

27. The method as defined in claim 19, the method further comprising: (0) (5)

determining that an additional communication from the user is needed to generate a response to the user communication;

based on the determination that an additional communication from the user is needed to generate a response to the user communication, generating a communication requesting the additional user communication;

causing the generated response to be audibly reproduced by the user device; and

receiving from the user device the additional communication from the user,

wherein the response to the user communication is generated using the communication from the user.

28. The method as defined in claim 19, the method further comprising: (0) (3)

29. The method as defined in claim 19, wherein the first personalized interaction model indicates how the user is to be addressed. (0)

30. The method as defined in claim 19, wherein the first personalized interaction model indicates what type of ancillary content is be provided to the user in addition to the response to the user communication. (0)

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Patent US10909990

Methods and systems for speech signal processing

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